Handmade artisan cheese subscriptions brought to you by a collaboration between Birchrun Hills Farm and Valley Milkhouse Creamery.
frequently asked questions
frequently asked questions
How does the subscription work?
Cheese lovers can purchase a subscription to any of our shares to receive a season of cheese. We offer shares that are distributed every 2 weeks and shares that are distributed once per month. Our Fall 2018-Winter 2019 season will run from mid-October through early April.
The subscriptions come in three sizes: Artisan, Petite, and Monthly. The Artisan and the Petite are distributed every 2 weeks. The Monthly subscription is distributed once per month.
You can choose to pick up your share at one of our host sites in Philadelphia or southeast Pennsylvania, or you can choose to have your share shipped overnight to you via FedEx (shipping is only available for the Monthly share option). Your cheeses will arrive fresh and in perfect condition for you to enjoy.
Before each distribution, we'll send you an email newsletter with updates from our cheesemakers, stories behind the cheeses, and suggestions for how to serve, pair, and prepare your cheeses along with what’s in season so you can make the most of your share.
You can give a Collective Creamery subscriptions as a gift, split a share with your friends, and join after the season starts (see information about prorated shares below).
We accept electronic bank transfers and credit card payments through our Subscribe page — we ask that you choose the bank transfer option if possible, as it saves us credit card processing fees, but both are available.
You can also choose to pay for your cheese share up front, before the season starts (this option is preferred by our cheesemakers). You can also opt to pay in recurring installments, one for each pickup, for greater flexibility.
On our Subscribe page, simply select the button with your preferred payment option (up front or recurring). You will be taken to a secure checkout form where you can choose to pay via bank transfer or credit card.
Recurring payment plans require an initial payment for the first pickup when you subscribe. On the day of the first pickup (October 18 for our Fall 2018-Winter 2019 season), the cost of the next pickup's cheese share and any add-ons will recur, and so on until you have paid the remaining installments.
Please note that because of the way our payment processor is set up, recurring payments will be charged every 2 or 4 weeks, even when we pause pickups for our midwinter break (mid-December through mid-January). You will still be charged for the appropriate number of pickups, and you won’t experience charges for the last few pickups.
If you would like to pay in full for your share via check or cash, email us at firstname.lastname@example.org. Unfortunately we are not able to take recurring payments via cash or check at this time.
Please note that Collective Creamery cheese subscriptions are nonrefundable, and that by subscribing, you are committing to the full season.
What are the payment plans and options?
Why should I join?
Collective Creamery shares offer your household a healthy supply of nourishing, delicious artisan cheeses, handmade with only the highest quality milk. The cheeses are made with milk from pastured animals that live a good, happy life on pasture. By purchasing directly from cheesemakers, you get a great value and support the industry by providing producers with an opportunity to sustain a good livelihood.
As a member, you also get exclusive, collaborative and experimental cheeses that you can't get anywhere else, plus hard-to-find guest cheeses from our cheesemaker friends.
Best of all, you become part of a community of cheese enthusiasts, makers and mongers in the mid-Atlantic region.
How long is the season?
Our Fall 2018-Winter 2019 share runs from mid-October through early April (check out the distribution dates here). Most pickups occur on Thursday afternoons depending on the host site, with a few offering pickup on Fridays (check out pickup locations and windows here).
If you subscribe to a shipped share, we will overnight it direct to the address you provide on the pickup dates listed at the link above on the Wednesday before the distribution dates listed, so you should plan to receive it that Thursday.
How many pounds of cheese are in each share?
The Petite Cheese Share contains 2 types of cheese totaling ~1 lb. The Artisan Cheese Share contains 3 types of cheese totaling 1 1/2 lbs. of cheese. The Monthly Cheese Share contains 4 types of cheese — that distrubution's 3 Artisan Share selections plus one of Conebella Farm's scrumptious raw milk cheddars — totaling ~2 lbs. in each distribution.
Missed the start of the season? No problem! We offer prorated subscriptions after the season has begun.
What if I want to join after the subscription start date?
We offer pickup points for our cheese shares throughout Philadelphia, Delaware, Montgomery, Bucks, Chester, and Berks counties as well as the Lehigh Valley. Take a look at our awesome pickup locations — if you'd like to pick up your share from one of these host sites, you'll select your location during checkout.
You can also choose to have your share shipped direct via FedEx to your address in eastern and central Pennsylvania, New Jersey, Maryland, Delaware, or New York. Just click the "Ship My Share to Me" button on our Subscribe page.
How do I select my pickup point?
Each member is entitled to ONE by-request "vacation hold" per season. Members MUST email email@example.com no later than the Thursday BEFORE the day you will not be able to pick up your cheese share. To make up for the cheese share you will miss, we will send you a double share on the distribution AFTER your vacation hold. Email firstname.lastname@example.org with any questions or to set up a vacation hold.
If you will miss a pickup and have already used your vacation hold or did not set up your vacation hold by the Thursday before the pickup you will miss, we cannot compensate you for missed distributions. However, we encourage you to share the cheese love with your friends if you are away. You are welcome to appoint someone else to pick up your share so long as you email us in advance with the person’s full name.
We encourage members to mark their calendars with the pickup dates that correspond to their location and schedule travel accordingly when possible. View the Fall 2018-Winter 2019 distribution dates for all plans here.
What if I have to miss a distribution?
Collective Creamery cannot offer refunds for missed distributions. Any refunds offered will be in the form of credit for additional pickups. By subscribing, you are committing to the full season.
What is the refund policy?
Additional questions? Don't hesitate to reach out! Use this form or email us at email@example.com.